"Although the specifics vary quite a bit based on the industry, the type and scope of the new system, many system failures have similar root causes, issues, costs, and ultimately, consequences", writes technology consultant, speaker, and thought leader Phil Simon, in his landmark and very hands on book Why New Systems Fail: An Insider's Guide to Successful IT Projects. The author describes the major causes of new information technology (IT) system failures, and provides strategies for preventing problems at any point during or after system implementation.
Phil Simon understands that many companies lack the knowledge or information necessary for planning, purchasing, installing, operating, and maintaining a new or replacement IT system. While the author points out that many of the more specific causes of disappointment and breakdown may vary from industry to industry, the same basic issues are common to most unsatisfactory implementations. Phil Simon delves into the real root causes of problems that create and stem from even the most seemingly well planned and timed system activations. The author shares his considerable experience in all aspects of IT system implementation from the initial planning stages, through selection and installation, training and responsibility of staff, long term maintenance, and eventual replacement.
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