EditorReviewz.com
June 14, 2011
Conflict 101 by Susan H. Shearouse
By Wayne Hurlbert
"Managers deal with conflict all the time. As leader of a group, the manager's job is to understand the mission of the workgroup – how it supports the mission of the organization – to articulate that mission to staff and to others inside and outside the organization,and to support staff in accomplishing that mission. Providing that support frequently involves resolving differences and disagreements with staff", writes consultant, trainer, mediator and facilitator, Susan H. Shearouse, in her comprehensive and results oriented book Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work. The author describes how it is the manager's job to resolve conflict and to transform that disagreement into positive action for the individuals and for the organization.

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